Shipping Policy

How long will it take to get my order?

All packages from Arcane Soapworks LLC are shipped by USPS First Class, Priority Mail or UPS. First Class mail can take between 3-5 days after USPS has received the package. Priority Mail takes 2 days after USPS has received the package depending on your location and unless there is a delay. If you have any issues be sure to reach out to us!

Please allow 1-3 days after your order has been processed for handling time. I typically try and get all orders packaged and sent to the post office the same day before 5 pm eastern. If your order comes in after this time, it will be sent to the post office the next business day!

For any orders with candles we suggest getting the fastest shipping available as in the hotter summer months there is a risk of them melting in the mail. We take as much care as we can to ensure that doesn't happen!

During the holidays, be sure to order ahead of time in case of shipping delays because of the large influx of packages!

Since the Covid-19 epidemic, shipping times have been a bit delayed, so please be patient. 

If your order is a gift, make sure to allow some time in case there are processing or shipping delays!

Do you use plastic in your shipping?

I try my best to reduce the number of plastics used in my packaging and shipping. Biodegradable peanuts are used for stuffing. We will work towards eliminating all environmentally harmful packaging in the future of Arcane Soapworks. 

Oops! I put the wrong address on my order! What do I do?!

Quickly send me an email through the contact page! As long as the order hasn't yet been processed, I will correct the error for you. If it has already gone through, I am so sorry. You will have to reorder.